{"product_id":"ieej-is10014","title":"A Users Inquiry E-mail Matching Method To Pre-Described FAQs With Specific Words-Weighted Jaccard Coefficient","description":"\u003cp\u003e\u003cstrong\u003eカテゴリ: \u003c\/strong\u003e研究会(論文単位)\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e論文No: \u003c\/strong\u003eIS10014\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eグループ名: \u003c\/strong\u003e【C】電子・情報・システム部門 情報システム研究会\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e発行日: \u003c\/strong\u003e2010\/04\/23\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eタイトル(英語): \u003c\/strong\u003eA User's Inquiry E-mail Matching Method To Pre-Described FAQs With Specific Words-Weighted Jaccard Coefficient\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e著者名: \u003c\/strong\u003eSakumichi Yuki(Osaka University),Kenmotsu Masahiro(Osaka University),Iwai Koichi(Osaka University),Akiyoshi Masanori(Osaka University)\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e著者名(英語): \u003c\/strong\u003eSakumichi Yuki(Osaka University),Kenmotsu Masahiro(Osaka University),Iwai Koichi(Osaka University),Akiyoshi Masanori(Osaka University)\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e要約(日本語): \u003c\/strong\u003eThis paper discusses how to match the inquiry e-mails to pre-defined FAQs(Frequently Asked Questions). Web-basedinteraction such as order and registration form on a Web page is usually provided with its FAQ page for helping auser, however, most users submit their inquiry e-mails without checking such a page. This causes a help desk operatorto process lots of e-mails even if some contents correspond to FAQs. Automatic matching of inquiry e-mails topre-described FAQs is proposed based on specific words-weighted Jaccard coefficient. Some experimental results showits effectiveness. We also discuss future work to improve our method. \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e原稿種別: \u003c\/strong\u003e日本語\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePDFファイルサイズ: \u003c\/strong\u003e597 Kバイト\u003c\/p\u003e","brand":"IEEJ-PDF","offers":[{"title":"PDFダウンロード（一般価格330円\/会員価格220円） \/ A4 \/ 4","offer_id":46362416152815,"sku":"IEEJ-IS10014-PDF","price":330.0,"currency_code":"JPY","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0718\/9512\/2159\/files\/IEEJ-PDF_2831c05f-e6ce-4709-b6ec-056e11cbed15.png?v=1743627199","url":"https:\/\/ieej.bookpark.ne.jp\/products\/ieej-is10014","provider":"電気学会 電子図書館","version":"1.0","type":"link"}