A Framework for Service System Research based on System’s Approach

カテゴリ: 国際会議

論文No: SS1-1

グループ名: ACIS2015

発行日: 2015/10/15

著者名(英語): Michitaka Kosaka(Japan Advanced Institute of Science and Technology)

キーワード: Service System, Co-creation, Service\nValue, Service Research

要約(英語): This paper discusses a framework for service system research which maximizes co-created service values. Recently, there are many service researches which discuss value co-creation with customers. Service is considered as a system including providers, customers, information systems, and so on. However, there is no research framework which clearly explains how to organize a service system to create service values. In this paper, we discuss about a service system framework and how to create customers’ values in a service system.

原稿種別: 英語

PDFファイルサイズ: 885 Kバイト