Service Dominant Logic: A Promise of a Requirements Elicitation Approach\nfor Innovative E-services

カテゴリ: 国際会議

論文No: SS1-3

グループ名: ACIS2015

発行日: 2015/10/15

著者名(英語): Muriati Mukhtar(Universiti Kebangsaan Malaysia)

キーワード: Service Dominant Logic, service,\nrequirements elicitation

要約(英語): E-services are services delivered via electronic means. With the ubiquity of the Internet and the proliferation of smart phones and tablets, it is projected that e-services will grow at an exponential rate in the years to come and contribute substantially to the economy. However, traditional e-service design methods have some limitations. They predominantly focus on provider processes and they also approach e-service design by using the goods or production perspective. This resulted in e-services that are of limited value to the users and hence limit the uptake of e-services. In this paper, we motivate the need for a new requirements elicitation approach for systematically helping in the design of e-services. The proposed approach is grounded in the service dominant logic as proposed by the service science community. It is argued that the service dominant logic via its foundational premises embodied several factors that are important to ensure value in use of the proposed e-services. These factors are construed as generic and flexible statements of users’ requirements, which could be refined, elaborated, analyzed and subsequently moulded into a requirements elicitation approach for e-service design.

原稿種別: 英語

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