Employees’ Proficiency in Service Sector: A Case Study in Myanmar

カテゴリ: 国際会議

論文No: SS3-2

グループ名: ACIS2015

発行日: 2015/10/15

著者名(英語): Nay Zar Aung (Japan Advanced Institute of Science and Technology),Youji Kohda(Japan Advanced Institute of Science and Technology)

キーワード: employees, family business, working\nproficiency, service, satisfaction

要約(英語): As the nature of developing country, family service businesses in Myanmar have so many challenges to survive within the local market because they have lacked in managing the business processes, financial and ownership problems. Therefore, family businesses are hiring the good consultants and managers for solving, to overcome such kind of challenges. Otherwise, hiring the consultants is not only the solution for their businesses. In fact, businesses need to enhance the internal quality or employees’ proficiency which is the most important quality of the business operating process. Through this concept, we analyzed a case study with 40 employees that intend to investigate the working proficiency of workers at the family business in order to enhance the quality of service. We found that three items of working behaviors were significantly associating with the working proficiency of employees. According to the research findings, we suggest that if employees have satisfaction in their working environment, the employees’ working behaviors and proficiency will be increased significantly and this research has implication for service sectors of family businesses in Myanmar.

原稿種別: 英語

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