The process of maximizing the co-created service value based on the service field concept

カテゴリ: 国際会議

論文No: SS3-6

グループ名: ACIS2015

発行日: 2015/10/15

著者名(英語): Shuang Xu(Japan Advanced Institute of Science and Technology), Michitaka Kosaka(Japan Advanced Institute of Science and Technology)

キーワード: service, service field, service\nvalue, co-creation, mathematical approach

要約(英語): This research proposes a new methodology of maximizing the co-created service value based on the service field concept, which provides the process to evaluate the service value dependent on situations mathematically. The service value is evaluated by an inner product of service attribute vectors. It is applied to the service value co-creation process ? KIKI model. In order to show the effectiveness of the proposed methodology, HDRIVE case is investigated.

原稿種別: 英語

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