Webを用いた事前期待のネットワーク可視化への試み

カテゴリ: 部門大会

論文No: TC14-6

グループ名: 【C】平成27年電気学会電子・情報・システム部門大会講演論文集

発行日: 2015/08/27

タイトル(英語): Proposal of Network visualization of customer expectation by using Web

著者名: 佐賀 亮介(大阪府立大学)

著者名(英語): Ryosuke Saga(Osaka Prefecture University)

要約(日本語): 　This paper describes a method of visualizing customer expectation as network. Customer expectation is an important factor to succeed in service because the expectation depends on service evaluation. Therefore, for developing service by co-creation, service-provider need the customer expectation. To extract customer expectation, first, we extract co-occurrence network called collective intelligence expectation network from web texts about a target service. From this network, we aggregate the personalized expectation acquired from questionnaire and generate customer expectation network.

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