通信販売における督促効果の検証と累積入金率予測手法の提案

カテゴリ: 論文誌(論文単位)

グループ名: 【C】電子・情報・システム部門

発行日: 2017/03/01

タイトル(英語): Verification of Dunning Effect and Proposal for a Cumulative Deposit Rate Prediction Method for Payment after Delivery in the Mail Order Business

著者名: 東 　弘樹（筑波大学），藤田　昌克（筑波大学），鈴木　信雄（筑波大学），松尾谷　徹（筑波大学），津田　和彦（筑波大学）

著者名(英語): Hiroki Azuma (University of Tsukuba), Yoshikatsu Fujita (University of Tsukuba), Nobuo Suzuki (University of Tsukuba), Tohru Matsuodani (University of Tsukuba), Kazuhiko Tsuda (University of Tsukuba)

キーワード: 通信販売，顧客分析，支払，リスクマネジメント，サービス科学，経営工学　　Mail Order，Customer Analyses，Payment，Risk Management，Service Science，Management and Engineering

要約(英語): Payment after delivery is a distinctive feature in the Japanese mail order system. The customer under payment after delives pays based on the payment form included in the packaging of the product after receiving the product. It gives peace of mind to customers, and so increases the revenue of the mail order operators. On the other hand, it may causes payment delays and irrecoverable debt. The increase of irrecoverable debt is a concern for stakeholders. Mail order operators are required to perform more effective and efficient credit management. They need to know the deposit rate at early stage and manage the cost appropriately. Firstly, this paper investigates the verification of dunning effect to difference in the customer deposit situation depending on whether they make demands. Next, it proposes a method of predicting the deposit rate based on the accumulation of deposits from the customer with actual data.

本誌: 電気学会論文誌C（電子・情報・システム部門誌） Vol.137 No.3 （2017） 特集：量子ビームによるナノバイオサイエンス技術

本誌掲載ページ: 513-520 p

原稿種別: 論文／日本語

電子版へのリンク: https://www.jstage.jst.go.jp/article/ieejeiss/137/3/137_513/_article/-char/ja/