ITソリューションサービスのサービス価値創造に関する知識科学的一考察

カテゴリ: 論文誌(論文単位)

グループ名: 【C】電子・情報・システム部門

発行日: 2019/08/01

タイトル(英語): A Consideration of Service Value Creation in IT Solution Services based on Knowledge Science

著者名: 成瀬　博（日本電気（株）），西岡　由紀子（（株）アクト・コンサルティング），小坂　満隆（国立大学法人北陸先端科学技術大学院大学知識科学系）

著者名(英語): Hiroshi Naruse (NEC Corporation), Yukiko Nishioka (ACT Consulting Corporation), Michitaka Kosaka (Japan Advanced Institute of Science and Technology)

キーワード: サービス価値，知識科学，ITソリューション，メタ知識，場　　service value，knowledge science，IT solution，meta-knowledge，“Ba”

要約(英語): This research considers a service value creation methodology in IT solution service based on knowledge science. There are many business cases and researche studies of IT solution services. However, these studies do not consider knowledge itself for creating IT solution. The most important issue is how to extract and integrate different kinds of knowledge from different people for effective IT solutions. In this research, we analyze three cases based on knowledge science. The first case relates to the design office concept and MUSE. The other two are IT consulting cases. From analysing these cases, this research shows the importance of “Ba” which is knowledge space for creation the solution, and the importance of extracting explicit knowledge from implicit field knowledge by using meta-knowledge. The service value creation process for IT solution service can be described clearly and applied to various business system effectively by executing the results of this research.

本誌: 電気学会論文誌C（電子・情報・システム部門誌） Vol.139 No.8 （2019） 特集：データ駆動制御 ―モデルベースド制御とのインタープレイ―

本誌掲載ページ: 936-943 p

原稿種別: 論文／日本語

電子版へのリンク: https://www.jstage.jst.go.jp/article/ieejeiss/139/8/139_936/_article/-char/ja/