サービス価値共創に基づくソフトウェア開発支援方法論の一考察

カテゴリ: 論文誌(論文単位)

グループ名: 【C】電子・情報・システム部門

発行日: 2013/04/01

タイトル(英語): A Methodology for Software Development Support based on Service Value Co-creation

著者名: 和田　典子（国立大学法人北陸先端科学技術大学院大学　知識科学研究科），小坂　満隆（国立大学法人北陸先端科学技術大学院大学　知識科学研究科）

著者名(英語): Noriko Wada (Japan Advanced Institute of Science and Technology), Michitaka Kosaka (Japan Advanced Institute of Science and Technology)

キーワード: サービス，共創プロセスモデル，サービス場，ペルソナ，ソフトウェア開発プロセス，ソフトウェア開発能力　　service，co-creation process model，service field，persona，software development process，software development capability

要約(英語): In response to ever increasing development size and complexity, many software development organizations have conducted various activities to improve the capabilities of software development. However, we have seen great variability in the outcomes of these activities, and that such variability has been attributed primarily to the skills and experiences of promoters of individual support activities. In this paper, we propose a methodology to software development support activities based on service value co-creation which contains embedded implicit knowledge of experienced promoters. This methodology was developed by viewing these support activities as services provided to the software organization, and by analyzing the relationship between support activities and outcomes from the perspective of service science. Finally, we demonstrate the validity of this methodology by analyzing three actual cases of software development capability improvement activities in light of this methodology.

本誌: 電気学会論文誌C（電子・情報・システム部門誌） Vol.133 No.4 （2013） 特集：新たなサービス社会に貢献する情報・システム技術

本誌掲載ページ: 794-801 p

原稿種別: 論文／日本語

電子版へのリンク: https://www.jstage.jst.go.jp/article/ieejeiss/133/4/133_794/_article/-char/ja/