保守技術者の移動先作業を支援する電話・PC融合システムとその実装評価

カテゴリ: 論文誌(論文単位)

グループ名: 【C】電子・情報・システム部門

発行日: 2014/10/01

タイトル(英語): An Integration Method of Phone and PC Systems to Support Maintenance Engineers and its Implementation

著者名: 大江　信宏（（株）メルコテクノ横浜），渡辺　透（（株）メルコテクノ横浜），北上　眞二（三菱電機（株） 情報技術総合研究所），小泉　寿男（東京電機大学理工学部）

著者名(英語): Nobuhiro Ohe (Melco Techno Yokohama), Toru Watanabe (Melco Techno Yokohama), Shinji Kitagami (Information Technology R&D Center, Mitsubishi Electric Corporation), Hisao Koizumi (Graduate School of Science and Engineering, Tokyo Denki University)

キーワード: Phone and PC integration，SIP，Webサーバ，スマートデバイス，保守　　Phone and PC integration ，SIP，Web Server，Smart Device，Maintenance

要約(英語): Maintenance engineers (ME) are responsible for delivery, installation and maintenance of computer-related equipment in the field, where efficiency and accuracy are required. In this paper we propose an Integration Method of Phone and PC systems to realize improving efficiency and accuracy of maintenance engineer's works by using smart devices, such as smartphones and tablets. These systems are accomplished by fusing the function of the Web browser function and SIP phones. We developed an easy method to switch tab format information acquired from the device in the field, and information obtained by accessing to maintenance center server. And also we implemented features of synchronization and coordination of information between ME and the administrator in the maintenance center.

本誌: 電気学会論文誌C（電子・情報・システム部門誌） Vol.134 No.10 （2014） 特集：インタラクティブ映像メディアの最前線

本誌掲載ページ: 1566-1576 p

原稿種別: 論文／日本語

電子版へのリンク: https://www.jstage.jst.go.jp/article/ieejeiss/134/10/134_1566/_article/-char/ja/