メンタルモデルの定量的評価に基づくユーザインタフェース設計手法

カテゴリ: 論文誌(論文単位)

グループ名: 【C】電子・情報・システム部門

発行日: 2020/06/01

タイトル(英語): A User Interface Design Method based on Quantitative Evaluation of Mental Model

著者名: 岡本　鉄兵（（株）リコー），神戸　英利（東京電機大学 理工学部），小泉　寿男（特定非営利活動法人M2M・IoT研究会）

著者名(英語): Teppei Okamoto (Ricoh Company, Ltd.), Hidetoshi Kambe (School of Science and Engineering, Tokyo Denki University), Hisao Koizumi (Specified Nonprofit Corporation Study Group on M2M/IoT)

キーワード: メンタルモデル，ユーザインタフェース設計，ユーザビリティ　　mental model，user interface design，usability

要約(英語): In the user interface design of electric appliances, we propose a method to measure the consistency of the designer's mental model and the user's one, and that evaluate the validity of the user interface based on the results. The mental models are image formed in our head that affects human perception and decision making. As these are built from our experience and learning, individual results may vary. Thus, a gap in the mental model between designer and user is one of the factors in usability problems. In the method of the paper, the mental model is quantified by comparing dendrograms that classified product functions. The designer’s dendrogram is generated automatically from the design information by the clustering algorithm, and the user’s one is generated from the card sorting test. The product functions with a large gap in the mental model are identified based on the quantified results, and the designer can review the validity of the user interface. We applied the method to the user interface design of a digital camera and the results of experiments suggested the properness and effectiveness of the method.

本誌: 電気学会論文誌C（電子・情報・システム部門誌） Vol.140 No.6 （2020） 特集：来るべきIoT社会に向けた情報通信技術

本誌掲載ページ: 609-619 p

原稿種別: 論文／日本語

電子版へのリンク: https://www.jstage.jst.go.jp/article/ieejeiss/140/6/140_609/_article/-char/ja/